Q9-1 4G Elder Keypad Rugged Phone, 3.5 inch, 4500mAh, 21 Keys, SOS, FM, Network: 4G, Dual SIM(Green)

1. Returns

We hope you will be satisfied with your purchase from OneAlways and we will certainly always strive to provide you the best product and service. But in case you a not satisfied by the item or just want to return it due to any other reason, you always can do it in respecting our return and refund policy.

You must register your return within 31 days from receipt of your order and send the goods back according to our instructions without undue delay and in any case no later than 31 days from registering your return.

To start a return process please contact us: support@onealways.com

1.1 Please note, the following goods cannot be returned.

1.1a Goods which are clearly personalised or made to your specifications.
1.1b Goods which are liable to deteriorate rapidly, eg fresh fruit, fresh flowers.
1.1c Goods with health protection or hygiene considerations, if opened, e.g. make up, underwear, pierced jewellery.
1.1d Audio or video recordings or computer software, if opened.
1.1e Newspapers, periodicals and magazines.

1.2 Damaged or faulty goods.

If your item arrived damaged, or you’re having problems with a product you’ve bought, please contact us as soon as possible.

We will require an image or video showing the damage, fault or incorrect item received to be able to provide a solution. The most common solutions to resolving issues relating to damaged or faulty goods are:

- We may be able to provide a replacement.
- We may offer a discount to keep the goods with minor damage.
- We may offer a full refund where the faulty is 100% clear.

1.2 Return Postage Fee Responsibility 

If we cannot replace the item, and you do not wish to accept a discount, you can cancel the order and return the goods for a full refund. MobSpares is responsible for return postage fees only in cases when the item was received damaged/ faulty and we request it back before processing the refund. We do not cover return postage fee for the following return reasons.

- Changed my mind.
- I don't longer need the item.
- Is not what I needed.
- Wrong item bought.
- Bought wrong color / size.

2. Refunds

2.1 You will be refunded within 14 days of receiving the goods back.
2.2 If we offered to collect the goods, you will be refunded within 14 days of canceling your contract.
2.3 You will receive an email once the products reach us and are accepted for return.
2.4 Refunds will be issued to the same means of payment initially used to purchase the goods.
2.5 Refunds usually take between 1 – 5 business days to show in your account, depending on the payment method used.